Feedback Culture em Inglês: Radical Candor e SBI
Como dar e receber feedback construtivo em inglês sem ofender.
O feedback é a ferramenta número 1 de crescimento. Mas em inglês, a linha entre 'construtivo' e 'rude' é tênue. Domine frameworks como Radical Candor para navegar nisso.
Vocabulário Essencial
Comparativo: como um iniciante diria vs. como um executivo nativo diria
- Radical Candor
Caring personally while challenging directly.
❌ Básico"I care about you, so I need to tell you this honestly."
✅ Executivo"I'm practicing radical candor here: I care about your growth, so I must address this performance gap."
Quando usar: Sessões de feedback e coaching.
- Constructive Feedback
Feedback aimed at achieving a positive outcome.
❌ Básico"I have some suggestions that might help you improve."
✅ Executivo"I'd like to offer some constructive feedback on your presentation style."
Quando usar: Introduzindo feedback.
- SBI Model (Situation-Behavior-Impact)
A structured framework for delivering specific feedback.
❌ Básico"In that meeting, when you interrupted, the client got upset."
✅ Executivo"Using the SBI model: In yesterday's meeting (S), you interrupted the client (B), which caused them to shut down (I)."
Quando usar: Feedback estruturado e objetivo.
- Blind Spot
A weakness or area for improvement the person is unaware of.
❌ Básico"Maybe there is something I am doing wrong that I don't notice."
✅ Executivo"We all have blind spots; 360-reviews help us uncover them."
Quando usar: Desenvolvimento pessoal.
- Praise / Recognition
Expressing approval or admiration for good work.
❌ Básico"I want to thank the team publicly for this great work."
✅ Executivo"Public recognition is a powerful tool. I'd like to praise the team for the seamless migration."
Quando usar: Celebração de vitórias.
- Receptive
Willing to consider or accept new suggestions and ideas.
❌ Básico"She accepted the feedback and made a plan to improve."
✅ Executivo"She was very receptive to the feedback and immediately created an action plan."
Quando usar: Avaliando a resposta ao feedback.
Erros Comuns a Evitar
"You did bad."
"I noticed an opportunity for improvement in how you handled that objection."
"You are always late."
"In the last three sprints, deadlines were missed. Let's discuss the blockers."
"Good job."
"Great work on the Q3 report. Your analysis of the churn metric was particularly insightful."
Phraseology Tips
- Ask for permission: 'Are you open to some feedback?'
- Focus on behavior, not personality: 'When you do X' not 'You are X'
- Use 'I' statements: 'I observed...', 'I felt...'
- Frame feedback as support: 'I want to help you succeed in this role'
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