Clara Ferreira - Inglês para Líderes
📚 Framework de Gestão

Feedback Culture em Inglês: Radical Candor e SBI

Como dar e receber feedback construtivo em inglês sem ofender.

O feedback é a ferramenta número 1 de crescimento. Mas em inglês, a linha entre 'construtivo' e 'rude' é tênue. Domine frameworks como Radical Candor para navegar nisso.

Vocabulário Essencial

Comparativo: como um iniciante diria vs. como um executivo nativo diria

Radical Candor

Caring personally while challenging directly.

❌ Básico

"I care about you, so I need to tell you this honestly."

✅ Executivo

"I'm practicing radical candor here: I care about your growth, so I must address this performance gap."

Quando usar: Sessões de feedback e coaching.

Constructive Feedback

Feedback aimed at achieving a positive outcome.

❌ Básico

"I have some suggestions that might help you improve."

✅ Executivo

"I'd like to offer some constructive feedback on your presentation style."

Quando usar: Introduzindo feedback.

SBI Model (Situation-Behavior-Impact)

A structured framework for delivering specific feedback.

❌ Básico

"In that meeting, when you interrupted, the client got upset."

✅ Executivo

"Using the SBI model: In yesterday's meeting (S), you interrupted the client (B), which caused them to shut down (I)."

Quando usar: Feedback estruturado e objetivo.

Blind Spot

A weakness or area for improvement the person is unaware of.

❌ Básico

"Maybe there is something I am doing wrong that I don't notice."

✅ Executivo

"We all have blind spots; 360-reviews help us uncover them."

Quando usar: Desenvolvimento pessoal.

Praise / Recognition

Expressing approval or admiration for good work.

❌ Básico

"I want to thank the team publicly for this great work."

✅ Executivo

"Public recognition is a powerful tool. I'd like to praise the team for the seamless migration."

Quando usar: Celebração de vitórias.

Receptive

Willing to consider or accept new suggestions and ideas.

❌ Básico

"She accepted the feedback and made a plan to improve."

✅ Executivo

"She was very receptive to the feedback and immediately created an action plan."

Quando usar: Avaliando a resposta ao feedback.

Erros Comuns a Evitar

❌ Não diga

"You did bad."

✅ Diga

"I noticed an opportunity for improvement in how you handled that objection."

❌ Não diga

"You are always late."

✅ Diga

"In the last three sprints, deadlines were missed. Let's discuss the blockers."

❌ Não diga

"Good job."

✅ Diga

"Great work on the Q3 report. Your analysis of the churn metric was particularly insightful."

Phraseology Tips

  • Ask for permission: 'Are you open to some feedback?'
  • Focus on behavior, not personality: 'When you do X' not 'You are X'
  • Use 'I' statements: 'I observed...', 'I felt...'
  • Frame feedback as support: 'I want to help you succeed in this role'

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